cricamd Privacy Policy

1. Introduction and Scope

cricamd operates as a trusted online sports betting and casino platform for users in Bangladesh. We believe your privacy is a fundamental right. This privacy policy ("Policy") applies to the cricamd website, mobile application, and all related digital services.

The purpose of this policy is to clearly inform you of what types of information cricamd collects, how that information is used, with whom it may be shared, and what rights you have over your information. By using this platform to create an account or access services, you are considered to have agreed to all the terms of this privacy policy.

We may update this policy from time to time. For any significant changes, we will post a notice on the website and the "Last Updated" date at the top of the policy will be changed.

2. Information We Collect

cricamd collects your information in various ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

Information you provide directly when registering an account or using the service:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Residential address
• Password (stored in encrypted form)
• Documents provided for identity verification (national ID card or passport)
• Financial transaction information such as bKash, Nagad, Rocket, or Upay number
• Information provided when contacting customer support

2.2 Automatically Collected Information

The following information is collected automatically when you use our platform:

• IP address and device information (device type, operating system, browser)
• Login time, session duration, and log data
• Browsing behavior collected through cookies and tracking technologies
• Gaming activity history and transaction records
• Page visits, click patterns, and time spent on the site
• Referral source (where you came from before arriving at the site)

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may receive certain information about you from authorized third-party service providers. This information is used solely to fulfill legal obligations and ensure security.

3. Purpose of Information Use

cricamd uses your information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To carry out betting, gaming, and financial transactions smoothly.
• Age Verification: To ensure that only individuals aged 21 or above are using the platform.
• Security and Fraud Prevention: To ensure account security and prevent unauthorized activity.
• Legal Compliance: To maintain records necessary for complying with applicable laws and regulations.
• Customer Support: To resolve your issues and provide assistance.
• Service Improvement: To conduct analysis to improve the quality and usability of the platform.
• Responsible Gaming: To monitor your gaming behavior by identifying unusual patterns.
• Relevant Communications: To send important account notifications and updates.

4. Information Sharing and Disclosure

cricamd does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 With Service Partners

We work with trusted third-party partners for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, technical operations, and customer support. These partners may only use the information for the specified purpose and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed in accordance with applicable law in cases such as court orders, lawful requests from government authorities, anti-money laundering obligations, or other legal requirements.

4.3 Business Changes

In the event of business changes such as a merger, acquisition, or asset transfer, your information may be transferred. Should such an event occur, we will notify you in advance.

5. Cookie Policy

cricamd uses cookies and similar technologies on our website. Cookies are small text files that your browser stores on your device.

• Essential Cookies: These ensure the core functionality of the platform (login sessions, security tokens). These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences (language settings, theme).
• Analytics Cookies: Used to understand site usage statistics and improve the service.
• Marketing Cookies: Used to show relevant ads based on your interests.

You can control or delete non-essential cookies through your browser settings. However, disabling certain cookies may affect some functionality of the platform.

6. Data Retention and Security

6.1 Data Retention Period

We retain your personal information only for as long as necessary: to provide the service, fulfill legal obligations, resolve disputes, and enforce agreements. Even after an account is closed, some information may be retained for a specified period as required by law.

6.2 Security Measures

To keep your information secure, cricamd has implemented the following technical and administrative measures:

• SSL (Secure Socket Layer) encryption for all data transfers
• Encryption of data stored in databases (especially passwords and financial information)
• Regular security audits and vulnerability testing
• Two-Factor Authentication
• Strict access controls — only authorized staff can view the information they need
• Regular staff training on data protection
• 24/7 monitoring to detect suspicious activity

However, it is not possible to guarantee that data transmission over the internet is completely secure. We strive for the highest level of protection, but you are also responsible for keeping your account credentials confidential.

7. Your Rights and Choices

You have the following rights over your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Data Portability: The right to receive your personal information in a structured format.
• Right to Withdraw Consent: The right to withdraw consent given for processing your information at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time in accordance with applicable law.

8. Protection of Minors

cricamd strictly prohibits individuals under the age of 21 from using the platform. We do not knowingly collect any personal information from minors. If we are informed or become certain that an account belongs to someone under 21, that account will be immediately closed and all associated information will be permanently deleted.

If you are aware that a minor is using our platform, please contact us immediately.

9. International Data Transfers

Our servers and service providers may be located in various countries. Your information may be transferred to and processed in countries outside your country of residence. In such cases, we ensure that data is transferred under applicable law and with appropriate security measures in place.

10. Third-Party Links and Services

Our platform may contain links to third-party websites. cricamd is not responsible for the privacy practices of these external sites. You are advised to read the privacy policy of any third-party site before visiting it. For payment processing, the privacy policies of bKash, Nagad, Rocket, or Upay will also apply.

11. Responsible Gaming and Data

To ensure responsible gaming, we may monitor your gaming behavior. If any user's gaming patterns show signs of concern, we may contact you or, if necessary, impose restrictions. This information is used solely for your protection.

For more details on responsible gaming, please visit our Responsible Gaming page.

12. Changes to the Policy

cricamd reserves the right to change this privacy policy at any time. For any significant changes, we will:

• Post a clear notice on the website
• Update the "Last Updated" date at the top of the policy
• Send a notification to registered email addresses where necessary

Continued use of the platform after changes are made will be considered acceptance of the new policy. We therefore recommend checking this page regularly.

13. Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us:

If you feel your information has been handled improperly and our response is not satisfactory, you have the right to file a complaint with the relevant authority. For more details, please see our Terms and Conditions and FAQ.