cricamd Terms and Conditions

General Introduction and Acceptance of Terms

cricamd is an online sports betting and casino platform operated for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between cricamd and the user of the platform ("you" or "member").

By accessing our website, creating an account or using any service, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

Eligibility and Age Requirements

To create an account and use the services on cricamd, you must meet the following conditions:

• You must be 21 years of age or older — "For 21+ only".
• You are not accessing from a location where online gaming is legally prohibited.
• You are managing the account personally for yourself — not on behalf of someone else.
• You have only one active account and no previous account has been closed.
• You have not been excluded from any gaming site voluntarily or by court order.

We may request identity documents or other verification at any time for the purpose of age verification. Providing false information will result in immediate account closure and deposits may be forfeited.

Account Registration and Management

3.1 Registration Process

When opening an account you must provide accurate, complete and up-to-date information. The following details will be required:

• Full name (as per national identity card)
• Valid mobile number and email address
• Date of birth (for age verification)
• Details of preferred payment method

3.2 Account Security

The security of your account is entirely your responsibility. Never share your login details with any third party. If you suspect unauthorised access, notify our support team immediately.

Operating multiple accounts from a single device or network is strictly prohibited. Breaching this rule may result in permanent closure of all associated accounts.

3.3 Updating Information

If any of your personal details change (such as mobile number or payment method), you must inform our support team. cricamd is not responsible for withdrawal delays caused by outdated or incorrect information.

Deposit and Withdrawal Policy

4.1 Deposit Terms

The minimum deposit amount on cricamd is ৳100. Supported payment methods are: bKash, Nagad, Rocket, Upay and direct bank transfer.

Deposits must be made only from a payment method registered in your own name. Deposits from third-party accounts are not accepted and such transactions will be cancelled.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests generally take 10 to 45 minutes to process.

• Withdrawals can only be made to the same method used for the deposit.
• Withdrawals may be held until active bonus wagering requirements are met.
• Large withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may be temporarily suspended for investigation in the event of any suspicious activity.

4.3 Transaction Fees

cricamd does not charge any additional processing fees for deposits or withdrawals. However, your bank or mobile banking provider may apply their own charges, for which you are solely responsible.

Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳20,000. For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000; or a deposit of ৳42,000 earns the maximum ৳20,000 bonus, giving a total balance of ৳62,000.

5.2 Wagering Requirements

A 10x wagering requirement applies to the welcome bonus. This means that to withdraw bonus funds you must wager 10 times the bonus amount.

5.3 General Bonus Rules

• Each bonus offer may have its own specific terms — please read them before accepting an offer.
• Each person may use each promotion a maximum of one time.
• Bonuses cannot be transferred to another account.
• If multiple bonuses are active at the same time, the applicable terms will be determined by cricamd.
• cricamd reserves the right to change, suspend or cancel any promotion at any time.

5.4 VIP Program

The cricamd VIP program has three tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; and Gold — up to 1.2% weekly cashback. By staying regularly active and showing loyalty to the platform, you can progress to higher tiers.

Betting and Gaming Rules

6.1 Bet Validity

A bet will only be considered completed and valid once confirmation is received from the server. In the event of a lost internet connection or a technical issue, the server log will be treated as final evidence for any incomplete bet.

6.2 Minimum and Maximum Bets

Each game or betting market has its own minimum and maximum bet limits, which are displayed in the game interface. cricamd reserves the right to change these limits at any time.

6.3 Results and Disputes

For live sports betting, the data from official results and statistics providers is final. If incorrect odds are displayed due to a technical error and a bet is accepted at those odds, cricamd reserves the right to recalculate or cancel the bet at the correct odds.

6.4 Fair Play

We ensure fair play across all games. Our casino games use Provably Fair technology or accredited third-party testing methods. Any attempt to cheat or gain an artificial advantage will result in immediate account closure.

Prohibited Activities

The following activities are strictly prohibited on the cricamd platform and may result in immediate account closure:

• Operating multiple accounts on behalf of the same person ("multi-accounting")
• Bonus abuse or gaining unfair advantage by exploiting the bonus system
• Placing bets using software, bots or any other automated method
• Money laundering or depositing funds from illegal sources
• Harassing or inappropriate behaviour towards other players or staff
• Spreading spam or misleading information through communication channels
• Match-fixing or placing bets using insider information
• Attempting to hack or gain unauthorised access to our systems

Account Suspension and Closure

8.1 Closure by Us

cricamd reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms
• Evidence of fraudulent or dishonest activity
• Failure to complete age or identity verification
• Legal or regulatory requirements
• Failure to provide requested documents in a timely manner

8.2 Closure by You

You may request closure of your account at any time through our 24/7 live chat support or by email. Any active bonus wagering will be cancelled, but any valid balance will be returned.

Privacy and Data Protection

We take the protection of your personal information seriously. Our full privacy policy is published separately and is considered part of these Terms. The key points are:

• All transactions and personal information are protected by SSL encryption.
• Your information will not be shared with any third party for commercial purposes.
• Information is processed only for the purpose of providing services, security verification and legal obligations.
• You have the right to request to view, correct or delete your information.

For more details, please read our Privacy Policy page.

Limitation of Liability

cricamd will not be held liable for any financial loss or inconvenience in the following circumstances:

• Disruption caused by lost internet connection or technical issues
• Issues arising from third-party software or payment service operations
• Unexpected server downtime or maintenance breaks
• Loss resulting from the user's own negligence or provision of incorrect information
• Any force majeure event (natural disaster, cyber attack, etc.)

For any claim for damages, the maximum liability will be limited to the amount deposited in the relevant transaction.

Dispute Resolution

11.1 Resolution Through Support

For any complaint or dispute, please first contact us through our 24/7 live chat support or by email at [email protected]. We aim to resolve most issues quickly and directly.

11.2 Formal Dispute Process

If your issue is not resolved through live chat or email, you may submit a formal written complaint. We will provide a written response within 7 business days of receipt.

11.3 Authority of Server Logs

In any dispute related to betting or transactions, our server logs and database records will be accepted as final evidence.

Amendment of Terms

cricamd reserves the right to change or update these terms and conditions at any time. For significant changes, we will publish a notice on the website or notify you via your registered email.

Continued use of the platform after an amendment is published will be considered as your automatic acceptance of the new terms. Therefore, it is recommended that you review this page regularly.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.